Fariha Jannat, an accomplished certified trainer and fintech professional, has a rich background in customer service, market communications, and service process specialization. With extensive experience in competence and process management at bKash Limited, she has played a pivotal role in building frameworks and ensuring continuous development in various capacities. Fariha’s expertise extends to content and communication strategy development, quality assurance, and customer experience improvement. She has successfully coordinated government projects and established a quality-driven culture within her organization. Additionally, Fariha is committed to continuous learning and development, evident in her role as a popular trainer at Bdjobs Training. Her educational background includes a Master’s in Human Resources Management and a Bachelor’s in Electronics and Telecommunication Engineering.